How to give your thoughts shape and sell stuff

In a previous post I suggested everyone can write when they write about what they know. All you need to do is organize your memories, observations and feelings.

When is comes to writing for your business I gave you 12 questions which help you bypass the research stage of writing and almost form your narrative.

When a writer has 1) worked out their purpose and 2) researched their topics they then 3) implement by way of a plan, an outline, a narrative.

You need to work out a sequence that will arrive at your goal. Some writers dive in and look for a pattern.

There are different types of writing and different types of structure. However as we shall see they all have one thing in common.

Here are some examples:

Proposals using the 4 Ps

  • Position – where are we now?
  • Problem – why we can’t stay here.
  • Possibilities – the place we could go instead.
  • Proposal – the best direction to choose.

A systems approach

  • Investigation
  • Intervention
  • Improvement
  • Implement.

Research reports

  • Aim
  • Method
  • Results
  • Conclusion

3 Os

  • Objective
  • Obstacle
  • Outcome

PAR report

  • Problem
  • Approach
  • Result

Problem – cause – solution.

SCRAP

  • Situation
  • Complication
  • Resolution
  • Action
  • Politeness

A marketing consultant’s report outlines a problem, details research, analysis, what’s important, what’s happening, implications, opportunities, options, a plan, and next steps. There’s also the full report, case studies and numbered lists.

They all look to solve a problem. Add characters and you have a story.

Problems are the only thing worth thinking about. If a person has what they want to be do or have there’s little point in thinking about it. If it’s not immediately available, it’s a thwarted goal, and then they have a problem and are interested in information to solve the problem.

It’s one reason we relate to stories. Story reading is also wired into our brains. It was the original way of communicating information. Stories solved the synchronizing of the space and time dimensions of communication before we invented devices and technological solutions.

Stories go beyond facts and engage us by relating to our goal directed behaviour, senses and sinful thoughts. If you study a Spielberg film you’ll see how he uses contrast to tear your senses apart and have you in tears. Contrast is the essence of selling and Spielberg knows how to sell a story.

So if you want to sell stuff stop reading dry old material like this and read a novel or watch a film.

I’ve mentioned this before – there are many uses for writing your own life story.

Regards
Ralph

 

Posted in how to write, write online, writer, writing | Leave a comment

They say if you can talk then you can write

What’s more you don’t even need to sit down to do it.

I can remember sitting down with reams of paper to write sales copy. What a mess of strike-throughs, arrows and inserts.

It must have been in the early 70s I read an interview with David Bowie in a newspaper’s Sunday magazine. He explained how he wrote songs by noting down whatever came into his head. He then tore out each thought and organized the strips of paper into a song.

From then on I patched my notes together with tape for editing and reviewing. It was like an earlier form of word processing.

When word processing came along so did the problem of sitting in front of a monitor with nothing say. I went back to my pocket note book until the Hewlett Packard hand held device came to the rescue. Now I could make word processed notes on the move.

By this time I was no longer patching notes together. Instead I was pasting them onto note sheets labeled for headlines, why is this so interesting/important, features advantages benefits, offers, why it was such a good deal, call to action steps.

When I’d finished note taking I could organize the note sheets in the order above and start writing.

Today you can talk into your high end smart-phone and it will record your thoughts in word processed notes. It’s the quickest and easiest way to capture your thoughts and ideas.

So if you can talk you can write and you don’t need to sit down to do it. This is great because you could get some of your best ideas when you’re on the move.

It’s quite a good idea to write a little at a time. You can rethink, have additional ideas and re-plan between sessions.

If you still like writing long hand with a fountain pen you can use the software when reading your piece out aloud in the editing process and it’ll word process your talk for you.

All you need to do is label six note sheets as above to file your notes in.

Regards
Ralph

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If they don’t buy it whose fault is it?

If a salesperson following up an Internet lead fails to close the sale their manager will be less than pleased because the buyer would have spent time researching many different sites and arrived hot to trot.

The manager will most likely say the salesperson failed to follow the companies sales process properly.

In a similar way if an outside agency proposes improvements that don’t deliver results they could say their client didn’t implement the steps correctly.

What’s really happening is the salesperson or buyer or client didn’t understand because it was not made clear to them.

Clarity is vital for the receiver to be able to appreciate the relevance of the message.  It’s like sales talk. If they don’t get what’s in it for them they’re not interested. It’s not important.

This means it was the responsibility of the manager, salesperson, consultant to make their message clear. It’s not up to the receiver to make sense of it. This goes for all your online messages – content, bait pieces, emails, sales pages, offers, ads.

It get worse because when we don’t understand an object we tend not to trust it.

Also if we’re less than sure the message will work for us we reserve our level of commitment. Plus it might look too difficult.

Moreover we wonder if it’s worth investing our time or money in the proposition.

If a proposition is less than clear and you don’t get it, you’re doubtful, not sure how it works and is worth it then your not going to act, are you?

So to make this clear what I’m saying is make all your messages clear. And I’d just like to add the idea is not to look clever. Get it?

Regards
Ralph

 

Posted in clarity, interest, salesmanship, selling, write online, writer, writing | Leave a comment

You need to be MAD to DO it

In a previous post I mentioned how models like AIDA can save a lot of time and are proven to work.

Many models are highly memorable. When they are held in the memory it becomes easier to appreciate the interconnections of the various components. When you understand you can then do.

You can only do something when you appreciate it which you can only do when it’s held in the memory.

So there’s another model for you – MAD – Memorise, Appreciate, Do.

Making things easier is important because you’re more likely to be successful in producing your desired result with less effort and difficulty.

AIDA and MAD are initial letter memory strategies. You might like to look up Roman Roads, Roman Rooms, The Alphabet System, The Number Rhyme System and Chunking memory strategies. Mind Maps, Rich Pictures and System Maps are also useful.

Another benefit is they make it easier to communicate ideas.

Regards
Ralph

Posted in A.I.D.A., memory, Memory Strategy, models | Leave a comment

Could Your Internet Marketing Go Greek?

I was listening to the radio the other morning about the economic problems in Greece, Portugal, Ireland and Spain. They said descriptions of the situations were incomplete and appraisals had been over optimistic.

Both ideas struck a chord with me.

Academics say it’s easier to find a better solution if you start with a well written detailed description of the problem.

With regards to optimism, who wants to listen to pessimism? When you listen to most people they nearly all exaggerate the magnitude of things and try to re-frame failure as success. Then there’s the use of universals.

We all look for opportunities and options. Have you ever mentioned a problem to Mr Positive for them to reply, ‘don’t bring me problems, bring me opportunities.’

A problem is an opportunity in that it’s a thwarted goal, something they want to be do or have that’s not immediately available.

But few understand it that way and will always go with the most optimistic option.

For example Mr Optimistic – could be a manager, consultant or agent – analyzes the situation, then confidently submits many opportunities and options. It looks hopeful. It’s what you want to hear.

By comparison Mr Pessimistic also adds areas where you can’t intervene and dismisses some improvements as subjective. They’re telling you what you don’t want to hear.

You’d expect Mr Optimistic to be the better decision but was it the best description? If accounts are incomplete or over optimistic you could be going Greek.

Regards
Ralph

 

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Before you publish a blog or newsletter …

Here’s how a little forethought can help you profit from blogging and email marketing whilst avoiding it being a waste of time and effort.

Blogs and emails are both highly effective marketing tools. Google loves blogs with their fresh content making getting indexed, higher rankings and driving traffic easier than a conventional website. Email marketing keeps you in contact with prospects and is the best way to convert visitors into customers. Both build relationships with prospects and help position you as an authority. They help people get to know you and we all like to do business with people we know.

Managing a blog or email auto responder is a matter of planning, producing content, publishing and promoting them.

You can easily promote both with links. Free and low cost services make publishing simple. And I hope the posts on this blog tagged writer, online writing etc help you produce content. However planning is a problem.

For blogging or email marketing to work you must have a sequence of messages. If you run out of topics it all becomes a waste of time and effort.

I’ve never suffered this problem because prior to the Internet I sequenced my direct mail promotions. So when I started using email in the 90s it came quite naturally with a little expansion of ideas and I was able to transfer this knowledge to blogging in 2003.

What I’ve got for you today are some of those ideas about what you could write about to which you can add your own keyword research, come up with a plan and stick with it.

Obviously your topics should relate to your niche. Generally the aim is the reader should be able to be do or have something after they’ve read your piece. It a bit like the introduction to study material, ‘by the end of this section you show know – or be able to.’

You may have come across many tips and tricks and how-to articles showing you how to make an improvement or avoid mistakes. You need to come up with general areas. On this blog for example I talk about salesmanship, email marketing, Google AdWords, copywriting, planning, and I’ll be sharing my experience in mobile and video marketing.

A good start is to categorize the topics your readers would be interested in. These might be related to seasons, product features for example.

I’m going to give you some concrete categories on top of which your can add your own brainstorming and mind-mapping.

You’re going to need enough content to message daily, weekly or monthly depending on your industry. Consider this in the light of your level of commitment and avoid running out of topics.

It’s a good idea to use a calendar or spread sheet to plan your topics and frequency for sequenced posts, broadcasts, topic rotation and re-use.

Now for some ideas

  • You could relate your product to the 4 seasons or 12 months of the year
  • Describe in detail just one feature of your product or service – performance, versatility, ease of use, durability, reliability, style, standing in the market, costs, safety and security. There are 9 articles
  • Describe a problem, your approach and the result they might expect
  • Write case studies
  • How-to articles
  • Blueprints
  • Research results
  • To-do lists
  • Top ten lists and other types of numbered lists.
  • Mistakes to avoid
  • Advantages v disadvantages
  • Reviews
  • Comparisons
  • Reports
  • Trends
  • Best practices
  • Techniques
  • Tools
  • Announcements
  • News
  • Ask a question and answer it

You can reuse these as edited versions in different publications in different formats – video, pod-casts. If you ran 60 articles monthly over 5-years you can simply start over with rewrites.

Meanwhile keep an eye magazine covers for both article and headline ideas and capture them with your phone camera to build a cheat sheet.

Posted in blog, blogging, content, email marketing, how to write, newsletter, planning, Uncategorized, write online, writer, writing | Leave a comment

What’s The First Thing Every Internet Marketer Needs?

It’s not some secret, code, tips or tricks. It’s not even a trainer, consultant or coach at this stage.

You might think you need very little as it’s so cheap to start, takes little time, so you don’t necessarily need to deliver on your first attempt and don’t even need much of a plan. You can just do it. Suck it and see. Pick the bones out of it later.

On the other hand you could save a lot of time and your money whilst compensating for any lack of experience. You can make your mistakes on paper and not in the market place. Importantly you’ll discover what resources you need in terms of:

MONEY
PEOPLE
GOODS & SERVICES
KNOWLEDGE & PROCESSES

Resources are the springs for action and with added confidence come enthusiasm, energy, excitement, effort.

The first thing every Internet marketer needs is a good old boring formal business plan. This isn’t as bad as it sounds because you’re only describing what you already know. Here’s the outline I successfully used over decades:

1. HISTORY AND POSITION TO DATE

Introduction to the business

A description of the business

  • The team
  • Building the team
  • The business name
  • legal form of business
  • past achievements

A descrition of the product

  • Description
  • Readiness for the market
  • Proprietor position, patents, trademarks, design registration, copyright
  • Comparison with competitors’ products and services
  • Guarantees and warranties
  • Possible future developments
  • Is one product enough?
  • Single sale products
  • Non-essential products
  • Too simple a product

2. MARKET RESEARCH

Customers

  • What do customers need?
  • Segmenting the market
  • Defining the product in the customer’s terms
  • Who will buy?
  • What information do we still need to find out and why specifically do we need it?

Competitors

  • List of competitors
  • Analysis
  • Description
  • Size
  • Operating methods
  • Profitability
  • Summary

A plan for research

  • Sources
  • Specialist sources
  • Information services
  • Field research
  • Sampling
  • Observations

3. COMPETITIVE BUSINESS STRATEGY

Strategic framework

Pricing

  • Costs
  • Consumer perceptions
  • Competition
  • Elasticity of demand
  • Company Policy
  • Business conditions
  • Channel of distribution
  • Capacity

Advertising and promotion

  • Objectives
  • How much is it worth to achieve these objectives?
  • Messages that will help achieve the objectives
  • What media to use
  • How will results be checked?

Place and distribution

  • Location and premises
  • Channel of distribution
  • Selecting distribution channels

4. OPERATIONS

The operations plan

  • Selling and sales management
  • Conversion process
  • Manufacturing and sources of supply
  • Employees
  • Legal and insurance issues

5. FORECASTING RESULTS

The sales forecast
Pro-forma balance sheet
Pro-forma profit and loss statement
Pro-forma cash flow statement
Break-even analysis
Financing requirements

6. BUSINESS CONTROL

Financial controls
Sales and marketing controls
Other business controls

Then you cut all the examples, evidence and detail and paste them into an appendices to make it easier to read.

Regards
Ralph

Posted in coach, consultant, Formal Business Plan, planning, trainer | Leave a comment

How Selling Can Be As Simple As The ABC

Here’s how time proven sales models work to improve your sales and profits.

Models are interesting because they’re usually memorable making them easier to understand and do. This can save you a lot of time. Most importantly they’re widely proven to have worked over a long period of time.

I’ve got three models for you known as ABC, AIDA and SALESMAN. And I’m going to look at them in the light of:

  • What the buyer already knows?
  • What they need to know to buy?
  • Are they a researcher or buyer?
  • Is a one or two step sale being attempted?

The ABC model stands for Approach Benefit Close which means approach the customer, sell the benefits and close on the next agreed action.

This is a common model on the Internet. There’s a simple headline, sometimes just the product name with an image, possibly a brief list of features rather than benefits. The focus is on an offer and a buy button.

This ABC model assumes the buyer knows all they need to buy and requires no further information. They’ve done their research and they’re hot to trot right now.

It works when you’re looking to find buyers not convert the non believers who might then buy elsewhere for the sake of a shilling.

The ABC model is not for researchers and has to be in front of the buyer at the exact instant they’re ready to say, ‘go.’

There’s the problem. Most buyers are in the research stage looking at many sites over a long period of time. ABC is very much hit and miss. You get a lot of misses but you can also get a lot of hits if you can ask enough buyers.

Also as the ABC model focuses on the offer it can reduce the status of the product to that of a commodity to be bought on price alone which can hurts profits.

Many salespeople and copywriters use the AIDA model which you probably know means Attention Interest Desire Action. The headline or greeting sales talk is painstakingly crafted to grab the buyer in the same way a newspaper headline causes you to read an article. Interest is held while the full story is told aided by a sequence which can be chronological, logical or instrumental as dictated by the buyers or sellers needs and held together by connectives. The aim is to build desire to the point a close is an automatic outcome.

It assumes the buyer knows nothing. If a one step sale is attempted the whole story is told to ensure the one vital point the buyer is looking for is present. If a two step sale is attempted then only enough is said to prompt a request for further information or a next action.

The salesperson’s approach or writer’s headline must work for your story to be heard. Otherwise this is the most proven model which usually builds desire to the point of maintaining the price and profit.

The problem is getting the copy written. Then you need to get the relevant message in front of the right buyer/researcher. Both the ABC and AIDA model need SEO and PPC expertise to target an audience.

If you observe a SALESMAN you get more of an insight. Here are the steps. The first thing a buyer sees is a -

Smile. It’s known as meet and greet. They grab the buyer’s attention by simply using their name. Secondly, the salesperson starts -

Asking questions and listens out for the one vital point – the buyer’s own desire – to cause a sale. You can’t ask questions on the Internet but you can listen to questions asked in the queries typed into a Google search box. So keyword research is vital. At this point the salesperson also knows if a prospect is a buyer or researcher today and on what basis they will propose the next agreed action. They also know which product to then –

Lead the buyer to. Again keyword research will help you. Obviously you need separate sales processes for all your products. In the same way the salesperson goes on to –

Explains all the features and –

Sell all the benefits prioritized according to the buyer’s vital points. The following step is problematic because what really converts like crazy is a –

Mobile demonstration which is difficult on the Internet. You can’t get the product into the buyers’ hands. You can attempt to describe it with copy, images, or emphasize with various charts, flow charts and graphs. Some salespeople use desk sized flip boards as visual aids so you could use a slide show. You could then add a voice and music to a slide show and capture it as a video which would be a better demonstration. This sales talk having built desire makes it easy to –

Appraise the offer and

Nail the sale with an agreed next action which could be another appointment with their partner or group of decision makers, a demonstration, financial presentation, a proposed bundle or customization or a decision to buy.

You can see from the SALESMAN model how you can expand sales efforts for different products with all their features and benefits and ways to present them for different outcomes.

So it’s important to listen to your keyword research to write more ads, landing pages, content, lead bait, email sequences, sales and order pages. Certainly there are lots of opportunities and options to expand on.

By expanding your content you significantly improve your SEO and PPC performance and your chances of getting in front of the right punter at the right time.

The next step would be to work out a sales process for each and every campaign.

Regards
Ralph

Posted in A.I.D.A., action, AIDA, attention, benefits, Demonstration, desire, features, how to write, interest, Internet Marketing, Memory Strategy, salesmanship, selling, slide show, video, write online, writer, writing | Leave a comment

How the Google Keyword Tool is now more useful

The Google Keyword Tool is a wonderful free resource. It not only suggests how your pages and ads might appear in search engine results pages, it seeds practically every other component in Internet marketing.

The problem was to be really useful you had to manually organise keyword suggestions into groups. This could take hours. It was boring and only interesting when the groups emerged.

Now the Google Keyword Tool includes keyword groups in their report.

This means you can immediately go the next  stage and use the groups to suggest topics for landing pages, content, bait pieces, emails and ads.

Keyword groups are also useful for answering:

  • What do your customers want to be do or have?
  • What do they need to know to move forward?
  • What do they find interesting and important?
  • Do the keyword groups suggest unique product bundles or customizations.
  • Does the commercial intent in the keywords mean you’re going to attempt a 1-stage sale with an immediate offer and all the information needed for the buyer to act now or attempt a 2-stage sale where the buyer requests further information.

This makes it so much quicker and easier to write landing pages, content, lead capture pieces, email sequences, offers and AdWord ads. Keyword groups can also suggest ad campaign and website organisation, plus network targeting.

So the new Google Keyword Tool saves a lot of time and makes it easier to focus on components that convert which is ultimately what really matters – turning your advertising into a profit.

The next step is to pop the groups into the Google Traffic Estimator to see if users actually click through on these keywords. Yep, Google have bounce rate just like you.

Regards
Ralph

 

 

Posted in AdWords Keyword Tool, Gogle Traffic Estimator, Google Keyword Tool, Google Traffic Estimator, Keyword List, Keyword Tool, keyword-based advertising | Leave a comment

How-To Increase Sales in 6-Steps

Recently Internet marketers returned to the old issue of search marketing and traffic. However Google have always been quite clear that to be indexed and highly ranked in search engine results pages you need quality content. Yahoo said this before as did Microsoft back in the 90s. The other option is to use Google AdWords.

But what ultimately matters as Google point out to their advertisers are conversions. All sellers know nothing happens until something is sold.

And whilst it might be objective to focus on the numbers in SEO and SEM it’s ultimately the sales copy – content – on your pages that converts. But for some reason most sites seem unable or unwilling to publish content or write sales copy when in practice creating content and copy is a simple 6-step process.

The willingness to write sales letters is important because everything on the Internet is in writing. Content which feeds traffic to your site is written as are lead pieces, opt-in pages, email sequences, sales and offer pages, ads and landing pages. Even videos need a script.

Although some may fear writing, think they don’t know how and not appreciate the benefits, a piece of writing can be crafted in 6 practical steps.

Writing sales letters is a great way to start as direct response marketing is the best model for Internet marketing. My experience was sales letters beat high cost mailings by 1500%. Multiplying sales and profits. They were always opened, most were read and they were more likely to be acted on.

While most junk mail was trashed, letters were opened. It’s the same on the Internet. Buyers only spend about 15% of their time on flashy commercial sites. They spend near 40% of their time reading content.

The difference is like junk-mail many commercial sites shout at visitors with over-sized bright fonts and images. Have you ever seen a salesperson shout at their customer?

A sales letter talks to people in the same way a salesperson talks to their customer in a clear, quiet, sincere manner which is why buyers prefer to research tens of content sites weeks months before they buy and are heavily influenced by them.

Once your letter is opened the secret is to gain the reader’s’ attention and hold their interest. If your following story then offers something they want or wish to know, they’ll continue reading.

Google research proves people want information about the things they buy. Google 2011 data is evidence of buyers researching information over long periods of time on many different sites.

Good buying is based on good information. You simply tell those interested everything they want to know. Then they will act.

Once you have your readers’ attention you can tell your full story. Make every point you wish to make. Because people buy on one vital point that point must be in your piece of writing.

Your letter will only be read once so make the most of it. If you fail to tell something in your letter, it’s something your reader will never know.

This is your one chance to prompt action.

It doesn’t matter how long your letter is. It will be read if it’s interesting.

We buy sometimes with years of ownership in mind. A person interested in buying will read volumes if the copy is interesting.

A headline, logo, and offer are not enough for your buyers or Google.

So why don’t more sales letters get written?

The reason is copywriters are expensive and difficult to hire being overwhelmed with demand to write mountains of material for the Internet. Many have stopped writing on spec and publish their own money making sites. In addition to their sales know-how comes skills in planning, producing and publishing making them some the highest paid Internet marketing consultants in the world.

So why not write your own sales letters?

Writing is a practical task broken down into a 6-step process.

You don’t need to sit down and write. You do 70% of the work before you start writing.

You don’t need a huge ability to write. It’s a process of organising what you have to say into an understandable form.

If you can talk, you can write. And all salespeople can talk.

Copywriting is salesmanship in writing. It’s salesmanship multiplied. Where a salesperson talks to one person you can talk to thousands even millions on the Internet.

The process won’t require you to negotiate time, space and quiet, whilst one writes. You can do most of your writing anytime, anywhere. All you need is a recording device. I use a fountain pen and paper. You might prefer your smart-phone.

The first thing to appreciate is some sites like junk-mail say nothing whilst mistakenly trying to over influence. They try to be clever looking for applause and to please the sellers’ ego.

Sales letters express themselves clearly looking to please the buyer and make a sale.

Before starting to write a professional would 1) work out their purpose, 2) research and 3) plan a narrative. You can fast start these first three steps simply by answering 12 questions I posted asking what do you know about your products and customers? Then you can 4) write, 5) edit and 6) review completing the job.

If you think you don’t know how to write then think again. You’re writing about what you already know which are your memories, observations and senses of people and products you deal with on a daily basis.

The reason people fear writing is because we judge all things outside of ourselves. When you write you’re transferring ideas in your mind outside yourself onto paper. So you’ll naturally be your own worst critic and question your own writing as useful and interesting. That’s a good thing. Keep going until you find something useful and interesting.

The benefits of writing sales letters are more than just profiting from selling in writing. You’ll also develop skills in research, planning, producing, publishing and promoting on the Internet with all its opportunities and options.

If you’re not a writer first try writing a short story about your own life based on your memories. It’s a useful piece of writing I’ll tell you about another time.

Meantime, what do you know about your products and customers?

Regards
Ralph

Posted in AdWords, Direct Mail, Direct Response Marketing, Google AdWords, how to write, Internet Marketing, Landing Pages, salesmanship, Search Engine Marketing, selling, SEM, SEO, traffic, write online, writer, writing | Leave a comment